What Houston property managers should include in a roof leak request

Give the office the site address, building contact, roof access and affected rooms or tenant areas. Note if water is still entering.

Name the site contact and tell the office how the crew can reach the roof. Share which spaces are affected and when water was last seen so the building team can coordinate access.

Contact Dekoven's Houston office to confirm service for your ZIP code and ask about the next step.

A clear request gets a faster response

Property managers often coordinate tenants, access and building contacts. A leak request that includes those details helps the office decide what to do next.

What to include

• The site address and a building or suite reference.
• The on-site contact and how to reach them.
• How the crew can reach the roof: ladder, roof hatch or lift access.
• Affected rooms or tenant areas, and whether water is still entering.
• The date the leak started and when it last appeared.
• Photos from inside and, where it is safe, outside.
• Prior repairs or earlier leak reports for the same area.

Coordinate access and notice

Let tenants know a visit may happen, confirm any building rules for contractors and name who can approve access.

Contact Dekoven's Houston office to confirm service for your ZIP code before you plan around a visit.

Keep a record

Save the request, photos and responses in one file for the property. If the leak returns, that history makes the next conversation easier.

Frequently asked questions

Should I send a request in writing?

Yes. A written request with photos creates a record you can refer back to.

What if water is still entering?

Say so clearly in the request and describe what you have done to limit interior damage.

Do I need tenant details?

Give the affected areas and an on-site contact, not more personal information than needed.

Related: Check coverage and request a Houston estimate