Water can back up at a roof edge when snow melts and refreezes. A roof assessment helps investigate the reported leak and relevant roof conditions.
Take photos from the ground and note where interior water appears. Tell the roofer whether the issue occurs during a thaw and whether it has happened before, so the assessment can consider the full history.
If you need help finding the source of a leak or deciding what work to request, ask Dekoven Roofing for a roof assessment.
Ice dams form when melting snow refreezes at the roof edge and blocks drainage.
Addressing attic insulation and ventilation can reduce them. Ask a roofer for an assessment that includes the attic, not only the roof surface.
Do not chip at ice on a roof yourself, since it is dangerous and can damage shingles.
Often they involve attic conditions too.
Yes, water can back up under shingles.
They can contribute but are rarely the only cause.
Related: Request a roof assessment
Practical roofing guidance for property owners and managers in Milwaukee, southeastern Wisconsin and Houston.