Look for details that relate to your project, such as communication, scope changes or cleanup. Recent reviews and documented examples can help you form better questions.
Read a range of recent reviews for examples that match your concerns. If customers mention communication or cleanup, turn that into a question about who sends updates or what the written scope covers.
Contact the Dekoven Roofing office if you have a question about your project or want to request an estimate.
Online reviews can help, but they are not a complete picture.
Pair reviews with references and a written estimate. A contractor with strong reviews should still be able to explain their scope clearly.
Reviews are best at showing communication, punctuality and cleanup. They are less reliable for judging technical quality, which takes years to show.
For that, ask about warranty terms, request references for projects of similar age and check that the contractor carries the insurance required where you live.
Be wary of reviews that seem unnatural or identical in wording.
There is no fixed number. Look at the overall pattern.
Read how they were handled.
Yes, if offered.
Related: Request a roofing estimate
Practical roofing guidance for property owners and managers in Milwaukee, southeastern Wisconsin and Houston.
